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FAQs

Do I have to pay import taxes on Your Tea’s parcels?

We ship our items from 7 offices/dispatch centres located around the world. All our teas comply with local standards and regulations, however your country may have different req...

I gave the wrong address when ordering, now what ?

In our checkout process you will have selected a disclaimer stating that the address you provided us was correct. If you have given us the incorrect address then we are unable t...

Behind the brand: Find out more about our brand

I paid for express shipping but it didn't arrive on time, now what?

If you've paid for express shipping but the parcel didn't arrive within the promised time frame - please contact the shipping company you chose upon purchase - not us. We hand a...

What to do when the parcel does not arrive within the promised timeframe?

As we have an extremely efficient dispatch service - we hand all Your Tea parcels to the relevant postal companies to ship to you, on time. If your parcel hasn't arrived within ...

My bowel movements have stopped/increased – is this normal ?

If you experience any significant changes in bowel movements or do not pass solid for more than 48 hours, discontinue use of our teas. This is not a normal effect of our teas. ...