Shipping policy

Orders are shipped next business day, you will get an email when it is dispatched so you can track your order.

For metropolitan locations, indicative delivery times are listed below:

SHIPPING DESTINATION DELIVERY TIMES (REGULAR POST)
UNITED STATES 3 - 7 days
AUSTRALIA 2 - 6 days
CANADA 3 - 7 days
NEW ZEALAND 3 - 10 days
UNITED KINGDOM 2 - 5 days
EUROPE 4 - 10 days
HONG KONG 2 - 5 days
ASIA 4 - 10 days
AFRICA 7 - 14 days
SOUTH AMERICA 7 - 14 days
CENTRAL AMERICA 7 - 14 days
MIDDLE EAST 7 - 14 days

Note: All days refer to business days (Monday - Friday). Shipping companies do not process parcels during weekends.

These above time frames are stipulated by the shipping companies that we use in each location. On the rare occasion, shipping duration may extend beyond these expected time frames. However, your tracking link will always keep you up to date with where your parcel is in transit.

All items purchased from Your Tea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We pass all items onto the carrier that you chose upon checkout of our product - if they lose your parcel, you must contact them and seek compensation. The details of the shipping company responsible for your parcel will be stated on your tracking link.

All our delivery services are chosen for their ability to provide a quality service, if you are unhappy with the delivery of your product as per your shipment contract outlined above, please contact the postal company in charge of shipping your parcel first.

Shipping Charges

FREE SHIPPING all summer long (USA and standard shipping only).

If you have contacted the shipping company and they have failed to resolve your issue please email us at hello@yourtea.com.