Terms & Conditions
Acceptance of Terms
Accuracy of Information
All material on the Website is provided in good faith. It is derived from sources believed to be accurate and current as at the date of publication. Your use of the Website is at your sole risk. Access to the Website is provided on an 'as available' basis. Neither My Tea Leaf Pty Ltd or any of its related entities (including subsidiary companies and any holding company) (“Related Entities”) nor its or their directors or employees make any representation or warranty that (i) any material on the Website will be reliable, accurate or complete (nor do they accept any responsibility arising in any way for errors in, or omissions from that material); or (ii) your access to the Website will be uninterrupted, timely or secure. Your Tea Ltd will not be liable for any loss resulting from any action or decision by you in reliance on the information on the Website, nor any interruption, delay in operation or transmission, virus, communications failure, Internet access difficulties, or malfunction in equipment or software.
My Tea Leaf Pty Ltd and its Related Entities attempt to be as accurate as possible in the description of products. However, My Tea Leaf Pty Ltd does not warrant that product descriptions are accurate, complete, reliable, current, or error-free.
Medical Advice Disclaimer
The Website Information does not constitute medical advice generally and is not intended to provide medical advice tailored to you in any way. The Website Information is not intended to be a substitute for proper medical advice and/or care provided to you by a medical physician.
The Website Information may be presented in summary or aggregate form and should not be relied upon as a tool for self-diagnosis, treatment, cure or prevention of any disease or ailment. Always consult with your medical physician regarding appropriate examinations, testing and treatment recommendations and do not delay obtaining such advice because of something you may have interpreted from the Website Information.
No warranty whatsoever is provided in respect of the Website Information and no warranty is made that any information linked to the Website is complete and/or accurate. Your Tea Ltd assumes no responsibility for any circumstances arising out of or in connection with the use, misuse, interpretation or application of the Website Information. You should make your own enquiries regarding the Website Information and you take full responsibility for what you do with the Website Information and any resulting outcomes from your actions.
Limitation of Liability
The laws of Australia may confer rights and remedies on you in relation to the provision by My Tea Leaf Pty Ltd of goods or services on the Website which cannot be excluded, restricted or modified ("Non-excludable Rights"). My Tea Leaf Pty Ltd does not exclude any Non-excludable Rights but does exclude all other conditions and warranties implied by custom, law or statute.
Except as provided for by the Non-excludable Rights: (a) all Content is provided "as is" and “as available” without warranties or guarantees of any kind, either express or implied, (b) My Tea Leaf Pty Ltd and its suppliers expressly disclaim all warranties of any kind, including but not limited to implied warranties of merchantability and fitness for a particular purpose, (c) My Tea Leaf Pty Ltd does not warrant that the functions contained in any Content or any Communications Facility (defined below)or your access to the Website will be uninterrupted or error-free, that any defects will be corrected or that the Website or the server which stores and transmits Content to you are free of viruses or any other harmful components, (d) My Tea Leaf Pty Ltd does not warrant or make any representation regarding your access to, or the results of your access to, the Website (including any related or linked websites) or any Content in terms of correctness, accuracy, timeliness, completeness, reliability or otherwise, and (e) you (and not My Tea Leaf Pty Ltd) assume the entire cost of any necessary verification, maintenance, repair and/or correction of any relevant Content.
To the maximum extent permitted by law, under no circumstances (including but not limited to any act or omission on the part of My Tea Leaf Pty Ltd) will My Tea Leaf Pty Ltd or any of its Related Entities be liable for any indirect, incidental, special and/or consequential damages or loss of profits, revenue or goodwill whatsoever which result from any use or access of, or any inability to use or access, the Website or any Content. You expressly acknowledge and agree that My Tea Leaf Pty Ltd does not exert control over users of the Website (including individuals referred to on the Website as guests and experts) and is not liable either for their opinions or their behaviour, including any information and/or advice and any defamatory statements or offensive conduct.
To the maximum extent permitted by law, My Tea Leaf Pty Ltd’s liability for any breach of any implied warranty or condition which cannot be excluded is limited, at the option of My Tea Leaf Pty Ltd, to the following:
- in the case of services supplied or offered by My Tea Leaf Pty Ltd, (a) the supply of the services again, or (b) the payment of the cost of having services supplied again; and
- in the case of goods supplied or offered by My Tea Leaf Pty Ltd, (a) the replacement of the goods or the supply of equivalent goods, (b) the repair of such goods, (c) the payment of the cost of replacing the goods or acquiring equivalent goods, or (d) the payment of the cost of having the goods repaired.
You agree to indemnify and hold harmless My Tea Leaf Pty Ltd and its Related Entities (and the officers, agents, partners and employees of each of these) against any and all loss, liability, claim or demand arising out of or in connection with your use and access to the Website.
The material provided on the Website is copyright protected. You may only use this material for your own private and non-commercial purposes. Except for the temporary copy held in the computer's cache and a single permanent copy for your personal reference, the material may not otherwise be used, copied, reproduced, published, stored in a retrieval system, altered or transmitted in any form or by any means in whole or part (except where such use constitutes fair dealing under Australia and international copyright laws) without the prior written approval of Your Tea Ltd or the appropriate supplier or licensor of My Tea Leaf Pty Ltd.
You may not use any part of the Content on the Website to establish, maintain or provide, or assist in establishing, maintaining or providing your own publications, Internet site or other means of distribution.
All software used on the Website is the property of My Tea Leaf Pty Ltd, its Related Entities or its software suppliers and is protected by Hong Kong and international copyright laws.
The My Tea Leaf Pty Ltd logo and the logos of the My Tea Leaf Pty Ltd products are registered trademarks of My Tea Leaf Pty Ltd or its Related Entities. Other trademarks may be displayed on the Website from time to time. These may belong to third parties. Nothing displayed on the Website should be construed as granting any licence or right of use of any logo or trademark displayed on the Website, without the express written permission of the relevant owner.
Your Account, Membership and/or Registration
In consideration of your use of the Website, you agree to:
- provide true, accurate, current and complete information about yourself as prompted by the web site’s registration form (such information being the "Registration Data"); and
- maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
In particular, you must provide your real name and email address when registering to use the Website. If you provide any information that is untrue, inaccurate, not current or incomplete, or My Tea Leaf Pty Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, My Tea Leaf Pty Ltd has the right to suspend or terminate your account and refuse any and all current or future use of the Website (or any portion thereof).
If you use this Website, you are responsible for maintaining the confidentiality of your Registration Data and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Electronic Communications and Your Conduct
When you visit the Website or send an email to us, you are communicating with us electronically. You also consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The Website may contain electronic bulletin boards, chat rooms and other communication facilities which provide for feedback by users to My Tea Leaf Pty Ltd, real-time interaction between users (including individuals referred to as guests and experts) and other electronic messaging and notice services ("Communication Facilities").
It is a condition of your use of any Communication Facility and your access to the Website that you do not do any of the following:
- restrict or inhibit any other user from using or enjoying any Communication Facility;
- post or transmit any unlawful, threatening, abusive, defamatory, obscene, vulgar, pornographic, profane or indecent information or material of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law;
- post or transmit any material of any kind which violates or infringes upon the rights of any other person, including material which is an invasion of any privacy or publicity rights or which is protected by copyright, trademark or any other proprietary right or derivative works with respect thereto, without first obtaining permission from the owner or relevant right holder;
- post or transmit any material of any kind which contains a virus or other harmful component;
- post, transmit or in any way exploit any material of any kind for commercial purposes or which contains any promotional material or advertising;
- delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded; or
- download any file posted by any other user of a Communication Facility if you know, or reasonably ought to know, that the file cannot legally be distributed in such manner.
My Tea Leaf Pty Ltd reserves the right to cooperate fully with any law enforcement authority in any jurisdiction in respect of any lawful direction or request to disclose the identity or other information in respect of anyone posting any materials which violate any applicable or relevant law.
My Tea Leaf Pty Ltd may permit you to make share, publish, post, store or upload information including data, text, video, still images, audio or other material on the Website (“Contributions”). You retain sole responsibility for and accept all liability for all Contributions you make to the Website and Your Tea Ltd disclaims any and all liability in connection with Contributions. My Tea Leaf Pty Ltd assumes no responsibility for monitoring any Contributions, and does not endorse the information Contributions. My Tea Leaf Pty Ltd is under no obligation to treat your Contribution as confidential.
My Tea Leaf Pty Ltd may at any time, without liability to you, remove, alter or disable access to any or all of your Contributions in its sole discretion without prior notice to you.
User Licence To My Tea Leaf Pty Ltd
By placing any Contributions, information or other material on the Website (including posting messages, uploading files, inputting data or engaging in any other form of communication), you grant to My Tea Leaf Pty Ltd and its Related Entities a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide licence to do the following in respect of the Contributions, information or material:
- use, copy, sublicense, redistribute, adapt, transmit, publish and/or broadcast, publicly perform or display, and
- sublicense to any third parties the unrestricted right to exercise any of the foregoing rights granted.
The foregoing grant includes the right to exploit all proprietary rights in any such information or other material, including but not limited to rights under copyright, trademark, service mark or patent laws under any jurisdiction worldwide. You expressly waive in favour of My Tea Leaf Pty Ltd and any other party authorised by My Tea Leaf Pty Ltd all moral rights and any similar rights in any jurisdiction which you may have or hereafter acquire in respect of any relevant communication or other material. At the request and expense of Your Tea Ltd, you will execute and deliver to Your Tea Ltd such instruments and take such other actions as may be required to carry out this grant of licence and waiver.
At Your Tea Ltd we take your online security very seriously. As such, we have prepared the following guidelines and information to help you enjoy trouble free browsing when visiting the Website or interacting with us.
My Tea Leaf Pty Ltd will never ask you to provide personal information like your bank details, credit card details, your address, driving licence or passport numbers via email.
If you’re making an online purchase from My Tea Leaf Pty Ltd and are required to provide us with your bank or credit card details, this will be carried out within a secure browser window. Check that a locked padlock symbol appears at the foot or top of the browser in which you are entering your details. The URL should also change, to start with 'https://...' instead of 'http://...'
Please REPORT any suspicious activity to us immediately.
Risk Of Loss
All items purchased from My Tea Leaf Pty Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Third party links and advertising
Hyperlinks and pointers to websites operated by third parties will appear on the Website from time to time. These websites do not form part of the Website and are not under the control of My Tea Leaf Pty Ltd or any of its Related Entities and neither My Tea Leaf Pty Ltd nor any of its Related Entities have any responsibility for the contents of any such hyperlink or linked website. If you link to any such websites, you leave the Website and do so entirely at your own risk.
The Website displays third party advertisements, which may or may not contain hyperlinks or referral buttons to websites operated by third parties. The display of such advertising does not in any way imply a recommendation or endorsement by My Tea Leaf Pty Ltd or any of its Related Entities of the relevant advertiser, its products or services or any such linked website.
If you contact a third party using functionality provided on the Website, including via email, Your Tea Ltd accepts no responsibility for any actions taken by that third party in response to your communication or for any transactions entered into between you and the relevant third party.
Errors And Omissions
My Tea Leaf Pty Ltd endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information
Delivery & Customs
We can’t be liable for any additional duties, taxes or surcharges that you may have to pay on delivery to your country. If you are unsure, we suggest checking with local authorities before placing your order.
Returns, Repairs and Warranties
Refunds: we are able to offer refund of an item only if the item is in its original packaging, undamaged. If there has been a change of mind, the process is that the customer is to return the item to specific warehouse at their expense, within 30 days of their change of mind. A receipt and tracking link of parcel is required to be sent to email@example.com so the Your Tea team could inform the warehouse that a package is being returned.
Once the parcel is received in warehouse (timeframe unspecified due to location and variation in carrier time frames), the item will be inspected for damage. If intact in its original undamaged state, a refund will be issued (minus cost of original shipping upon purchase) within 10 working days.
Your Tea does not offer refunds due to dislike of taste nor efficacy.
Refund for damaged items: Any customer who is concerned their product is damaged or faulty can contact us via firstname.lastname@example.org, along with photo evidence to discuss further.
If items are lost in the post, Your Tea reserves the right to send out a replacement however Your Tea do require support from customers in the instance an insurance claim needs to be lodged.
Items that are delayed, are not covered for a refund if they are successfully delivered, even though not on time.