I paid for express shipping but it didn't arrive on time, now what?

If you've paid for express shipping but the parcel didn't arrive within the promised time frame - please contact the shipping company you chose upon purchase - not us.

We hand all parcels to the shipping companies on time.

Any shipping delay is an error from the postal company, so please contact them for complaints/refunds.

If your parcel is ever delayed from our end, then we will notify you and reimburse accordingly.