The postal service lost my parcel, what should I do now?

All items purchased from Your Tea are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We pass all items onto the carrier that you chose upon checkout of our product - if they lose your parcel, you must contact them and seek compensation.

The details of the shipping company responsible for your parcel will be stated on your tracking link.